To submit a claim, send us an e-mail to firstname.lastname@example.org. Please allow 5 business days for us to process your claim. We will contact you with questions, to request additional information, photos, or proof of purchase, or to ask that you send your item to us for evaluation.
You are responsible for the cost of shipping your item to us and we’ll take care of the rest. Please make sure that any item you send to us is clean! We want to protect our staff from possible pathogens, allergens and parasites (e.g. bodily fluids, pet dander and bed bugs). Any item deemed not freshly washed will be immediately returned to you for washing.
EXAMPLES OF COVERED DEFECTS: Defective sewing/stitching, defective zippers, defective attachment
hardware, defective clips.
EXAMPLES OF WEAR AND TEAR THAT IS NOT COVERED: Reasonable wear and tear such as rips, tears, peels, and fading. Zippers that have broken due to misuse or accidents. Worn areas, including pilling, due to abrasion. Rusted buckles and issues with straps due to rusted buckles.
If we are unable to repair or replace your product, we may choose to send you a gift code for the amount shown on your proof of purchase or, if no proof of purchase is available, the most recent sale price of the product before tax.